Can I Change My Delivery Address After My Order Has Been Shipped?

We understand that mistakes can happen when entering a delivery address at checkout. If you notice that your shipping address is incorrect, it is important to contact our Support Team as soon as possible.

Whether we can update the address depends on the order status and the shipping service selected.

Before Your Order Has Been Shipped

If your order has not yet been dispatched, our Support Team may be able to update the delivery address before it leaves our facility.

Please contact us immediately with your order details and the correct shipping address. Only one message is required, whether by email, WhatsApp, or another support channel. Sending multiple messages or opening multiple tickets for the same request can delay our response, as it may create duplicate enquiries that need to be reviewed and merged by our Support Team.

We will do our best to make the change before the order is processed for dispatch, but address updates cannot be guaranteed once an order has entered the fulfilment process.

After Your Order Has Been Shipped

Once an order has been dispatched, we are usually unable to change the delivery address.

For orders sent using standard shipping, the parcel enters an automated carrier network once it has been handed over. At this stage, the shipment follows the carrier’s delivery process and we are unable to request mid-transit changes, package interceptions, recalls, or address corrections.

This means that if the shipping address entered at checkout is incorrect and the order has already been shipped, we cannot guarantee that the parcel can be redirected.

Why Address Changes Are Not Possible After Dispatch

Standard shipping services are designed to move parcels through an automated network as efficiently as possible. Once a parcel has entered this system, the delivery route and final-mile carrier are managed by the postal or courier network.

Unlike some premium courier services, standard shipping does not usually allow the sender to amend the address once the parcel is already in transit.

For this reason, it is very important to carefully check your shipping address before completing your order.

What You Can Do If the Address Is Incorrect

If your order has already been shipped to an incorrect or incomplete address, we recommend the following steps:

1. Monitor the tracking information
   Use the tracking details provided with your shipping confirmation to follow the parcel’s progress. This may help you identify when the parcel is due for delivery or whether it is being returned to sender.
   
   
2. Contact the local delivery carrier
   Once the parcel reaches the destination country or local delivery network, you may be able to contact the final-mile carrier directly. They may be able to provide guidance based on their local delivery procedures, although address changes are not guaranteed.
   
   
3. Contact the occupants at the address, where possible
   If the parcel is being delivered to a known but incorrect address, you may wish to contact the occupants of that address directly. They may be able to refuse the parcel, return it to the carrier, or hold it for collection.
   
   
4. Wait for the parcel to be returned to sender
   If the carrier is unable to complete the delivery, the parcel may be returned to us. If we receive the parcel back, our Support Team will contact you once the return has been processed. Please note that return-to-sender processing can take time and is controlled by the carrier network.

Important Reminder

ViaScreens is not responsible for delivery issues caused by an incorrect or incomplete address entered at checkout. Customers are responsible for ensuring that all shipping details are accurate before placing an order.

If you notice an error, please contact our Support Team immediately. While we will always try to help where possible, address changes cannot be guaranteed once an order has been shipped.