If you have placed an order and later realise that you selected the wrong product or screen protector, such as the wrong finish, size, device model, or product type, there may still be options available depending on the status of your order.
This article explains what to do if your order has already been shipped, how returns are handled, and how to order the correct item.
If you notice the mistake before your order has been dispatched, please contact our Support Team as soon as possible.
Only one message is required, whether by email, WhatsApp, or another support channel. Sending multiple messages or opening multiple tickets for the same request can delay our response, as it may create duplicate enquiries that need to be reviewed and merged by our Support Team.
If the order has not yet entered the fulfilment process, we may be able to assist with cancelling the order or advising on the next steps. However, changes or cancellations cannot be guaranteed once the order is being processed for dispatch.
Once an order has been dispatched, it is usually not possible to cancel, recall, or intercept the parcel while it is in transit.
This is because the package has already entered the carrier network and is being processed for delivery. At this stage, we are unable to stop the parcel or change the product inside the shipment.
If your order has already shipped, the best option is usually to wait for the parcel to arrive and then follow the returns process if the item is no longer required.
If you ordered the wrong product, please keep the item unused, unopened where possible, and in its original condition.
You can submit a return request here. Returned items must be unused, undamaged, and returned with their original packaging. Items that have been used, applied, damaged, altered, or discarded will not be eligible for a refund.
Please note that custom cut and bespoke cut screen protectors cannot be returned, refunded, or exchanged. These products are made specifically to the measurements, specifications, or design details provided at the time of order.
Please do not attempt to apply the product if you already know it is the wrong item, as used screen protectors cannot usually be returned.
If you need the correct item quickly, we recommend placing a new order for the correct screen protector rather than waiting for the original return to be received and processed.
This helps avoid unnecessary delays and allows the correct product to be dispatched as soon as possible.
Once you have placed your new order, you may contact our Support Team with the new order details if you need further assistance with the original return.
Refunds are processed after the returned item has been received and inspected by our returns team.
The inspection allows us to confirm that the item is unused, in suitable condition, and eligible for a refund. Once the return has been approved, the refund will be issued back to the original payment method.
Please note that original shipping charges are non-refundable unless otherwise stated.
If your return is still in transit, the refund cannot be completed until the parcel has been delivered to the returns address and inspected.
Courier tracking updates can sometimes take time to refresh. If the tracking shows that your return has been delivered, please allow time for our Operations team to check and process the parcel.
If you contact our Support Team for an update, please provide your return tracking number so they can review the status more efficiently.
Before placing an order, we recommend carefully checking the product details to make sure the correct and compatible product is selected.
If you are unsure which screen protector finish is most suitable for your needs, we recommend reviewing our Product Matrix before ordering. The Product Matrix provides a helpful comparison of the available finishes, including their main features, benefits, and differences, so you can make a more informed decision.
Please check the following before completing your purchase:
Device model: Make sure the screen protector is compatible with your exact device model.
Product finish: Check whether you have selected the correct finish, such as Vivid, Matte, Silk, Paper, Impact, Privacy, Privacy Lite, or another available option.
Product Matrix: Use the Product Matrix to compare the different screen protector finishes and choose the option that best matches your requirements.
Product description: Review the key features, finish details, and compatibility information before ordering.
Quantity and variant: Make sure the correct product option has been selected before checkout.
Custom or bespoke specifications: If ordering a custom cut or bespoke cut screen protector, carefully check all measurements, drawings, dimensions, corner radius details, and specifications before placing the order.
Order confirmation: Review your order confirmation email as soon as it is received.
If you notice an error after placing your order, contact our Support Team as soon as possible.
If you ordered the wrong screen protector and your order has already been shipped, the parcel usually cannot be recalled or cancelled while in transit.
However, you may still be able to return the unused item in line with our returns policy and place a new order for the correct product. Custom cut and bespoke cut screen protectors are excluded from returns unless there is a confirmed manufacturing defect.
For the fastest resolution, we recommend placing a new order for the correct item and submitting a return request for the original item using the link below:
If you need help, please contact our Support Team with your order details and return tracking information where available.